FAQ: Frequently asked questions about holidays

When does check-in take place?

Your room will be ready for you from 2:00 pm. If you arrive earlier, you are welcome to leave your luggage at the reception.

Where can I park my car?

Our free car park is located directly in front of our hotel.

Is there an e-charging station?

Yes. You can charge your e-car with us for 0.50 cents per kilowatt hour.

When is check-out?

We kindly ask you to vacate your room by 11:00. Afterwards, you are warmly invited to enjoy our wellness area until 7:00 pm.

Can I bring my dog?

Your four-legged friend is also very welcome here! Please note the following guidelines:

• we charge € 21.00 per night per dog, without food.
• we kindly ask for your understanding that dogs are not allowed in the restaurant/terrace (during meal times), garden, pool/wellness area.
• our housekeeping team would appreciate it if you bring a blanket or a basket for the room.

What are the cancellation conditions? +

The Italian consumer protection code does not cover a right of withdrawal. However, we apply the following conditions to cancellation:

• cancellation up to 15 days before arrival: free of charge. the deposit will be retained.
• cancellation 14 days to 7 days before arrival: 30% of the total agreed price is due
• cancellation 6 days to 1 day before arrival, in case of early departure or late arrival: 80% of the agreed daily price per unused day will be charged.
• in case of no-show: 100% of the total agreed price will be charged.

We recommend that you take out travel cancellation insurance.

What inclusive services can I expect if I have booked the ¾ board?

Gourmet lovers and all those who would like to become one can look forward to a little insight into the delicious world of Tirolensis.

How much does dinner/breakfast cost if I have only booked the apartment or a room with breakfast?

We charge € 28.00 for breakfast and € 42.00 for dinner

Is there gluten-free, lactose-free, vegan, or allergy-friendly cuisine?

Our kitchen team will be happy to prepare tasty and individually tailored dishes for you upon request.

Can I book spa treatments in advance?

We recommend our guests book beauty appointments in advance. Here you will find our beauty catalogue and our special treatments.

Is there a wellness bag with a bathrobe and bath slippers?

You will find our wellness bag and bathrobes already in your room upon arrival.
For the sake of the environment, we have decided not to include bathing slippers in the bag and recommend that you bring your own from home. If you forget them, you can pick some up at the reception.

Is the use of the wellness area (spa, pool, etc.) included in the price?

Yes, all our prices include the use of our pools and the entire wellness area.

Is there an e-bike rental service at Hotel Tirolensis?

Yes, we charge € 15.00 per person per day.

I want to bring my own bicycle. Is there a bicycle storage room?

You are welcome to store your bicycles in our garage.